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WHY SHOULD I TRY eBANK!?
State Bank of Cross Plains' eBANK! service provides you with quick and convenient banking. eBANK! is just the newest of the State Bank of Cross Plains' Access Anytime, Anywhere products which are designed to allow you to do your banking when it is most convenient for you ! With eBANK! you will be able to do just about all of your personal banking from accessing account information, transferring funds, making payments or paying bills. Register online today .
HOW DO I GET STARTED USING eBANK!?
Please access the eBANK! information page and click on the First Time User icon. If you currently use the State Bank of Cross Plains' TeleBank product you may use an account number for the Access ID and your TeleBank password to login. You will be required to change your eBANK! password using 6-10 digits including both numeric and alphanumeric characters. If you do not currently use TeleBank, please call our Account Service Department at (608) 798-2400 to request an eBANK! password. If you share an account with someone else, the Access IDs that you set up for each person must be different. You will be required to change the Access ID and password when logging on the first time. To access the Bill Pay portion of eBANK! you will need to complete and sign the back page of the eBANK! Bill Payment Service Application and submit it to any of the State Bank of Cross Plains locations.
DO I NEED ANY SOFTWARE TO USE eBANK!?
State Bank of Cross Plains' eBANK! may be accessed on the internet via the website www.crossplainsbank.com . If you have internet service you can access your accounts using eBANK!. You do not need any additional software. See the eBANK! information page for further details and login information.
HOW MUCH DOES IT COST TO USE eBANK!?
State Bank of Cross Plains' eBANK! is free for viewing account information and for making transfers between accounts. The Bill Payment portion of eBANK! is also free. The Free Bill Pay service allows you to pay your bills online. No more hassle or expense of writing checks and mailing envelopes.
WHAT BANKING SERVICES CAN I DO WITH eBANK! AND WITH WHAT ACCOUNTS?
With eBANK! you can view any of your State Bank of Cross Plains account balances, transfer funds between your accounts, make loan payments, make bill payments, view check images, view statements and download your transaction information for use in your personal financial management software.
WHAT DO I DO IF I DO NOT SEE ALL OF MY ACCOUNTS LISTED IN THE ACOUNTS SCREEN IN eBANK!?
If you don't see an account listed please inform us of this either by calling (608) 798-2400 or by e-mail .
What accounts can I transfer funds to and from?
You can transfer funds between any of your State Bank of Cross Plains accounts within the normal limits set for your account.
When will the transfer be made?
If you initiate a transfer to take place before 6:00 p.m. CST, the transfer will take place on that same business day. If you initiate a transfer after 6:00 p.m. CST, the transfer will take place on the next business day.
DOES eBANK! ALLOW ME TO DO MY BANKING 24 HOURS A DAY?
Yes. State Bank of Cross Plains' eBANK! is available for you to do your banking 24 hours a day, 7 days a week, 365 days a year - whatever time is most convenient for you. There may be a few exceptions to the availability of eBANK! when we have to do periodic maintenance to the system.
HOW CURRENT IS THE ACCOUNT INFORMATION DISPLAYED IN eBANK!?
The balances you see for your accounts are real-time and will change throughout the day to reflect your account activity.
IF I SHARE A BANKING ACCOUNT WITH SOMEONE ELSE DO WE BOTH GET TO SIGN UP FOR eBANK!?
Yes. For security purposes we recommend that each person on the account sign up and use a unique password for eBANK!.
CAN I PAY MY BILLS WITH eBANK!?
Yes. State Bank of Cross Plains’ eBank! will allow you to pay bills from your checking account. If you have an eBank! account, call our bookkeeping department at (608) 798-2400 to set up Bill Pay. The Bill Payment portion of eBank! is absolutely free.
What equipment do I need?
To access eBANK! you will need a computer with internet access. We recommend using Internet Explorer 6.0 rather than Netscape. If you use Netscape, please use the latest version. Your browser must support 128-bit encryption. See the eBANK! information page for further information and links to update your browser.
Thank you for reading about eBank! online Internet banking. If you have further questions or comments, please feel free to call or stop by the bank to speak with a personal banker.
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