eMobile FAQ

eMOBILE SECURE? - ON - DEMAND BANKING ON YOUR CELL PHONE

eMobile, Mobile Banking, gives you the ability to check balances, view transactions, transfer funds, pay bills and more all on your cell phone. 

State Bank of Cross Plains’ accounts, receive Alerts about account activity, and more. eMobile offers convenient, secure, on-demand mobile banking services and delivers the information you need, when you need it, right to your cell phone.

 


IS eMOBILE SECURE?

Mobile Banking delivers the highest level of security with multiple layers of authentication. 128 bit encryption masks your sensitive information. Account numbers are masked online and text messages use account nicknames, not your full account number. Username and password information are not stored on your device.

Back to Top


IS THERE A COST FOR eMOBILE?

eMobile is available for State Bank of Cross Plains Personal Accounts. State Bank of Cross Plains does not charge a fee for use of our eMobile and text banking services.

Please Note: You may be charged for SMS text messages and Internet access depending on your carrier. Web access is needed to use eMobile browser or downloadable application. Check with your service provider for details on your phone’s capabilities and specific fees and charges.

Back to Top


WHAT TYPES OF ACCOUNTS CAN I ACCESS WITH eMOBILE?

eMobile will provide access to the same accounts that are viewable through eBANK!, Online Banking, including checking, savings, CDs and loans.

Back to Top


IS A DEMO OF eMOBILE AVAILABLE?

Yes, you may access our Mobile Banking Demo here.

Back to Top


HOW DO I ENROLL IN eMOBILE?

eMobile is a FREE service to all our eBANK! customers. So, if you are not using eBANK! yet, sign up now! Once you have signed up for eBANK!, please enroll in eMobile by following these easy steps:

  • Log into eBANK!, Online Banking
  • Click Options
  • Select Enroll Now under Mobile Banking Profile
  • Select which option(s) you want to use for banking (text, browser, downloadable application or alerts)
  • Select the accounts you want to access on eMobile and assign them a nickname
  • Click on Submit
  • You will receive text alerts to follow to finish your enrollment or download the application

Back to Top


IS THERE A WAITING PERIOD AFTER ENROLLING?

No. Once you have enrolled, eMobile is activated and ready to use. After enrolling, you should immediately receive a text to your phone.

TEXT Alerts:

  • Text will provide commands to use to get Balance (BAL) and History (HIST) information on your
    accounts(s). ATM or Branch (BR) information is also available.

Browser

  • Text will provide a hyperlink that takes you to our web browser. Your security image will appear and you will input your password to log on. (Both are the same as eBANK!)
  • Save this link as a favorite on your phone for quick access.

Downloadable Application

 

  • Visit your app store
  • Search for State Bank of Cross Plains
  • Download and install app

You should now be able to navigate through your accounts via your cell phone.

Back to Top


HOW DO I SIGN UP FOR ONLINE BANKING?

Call 608-798-2400 to request your eBank! password

This ensures the security of your accounts. Once you obtain your new password, click here to sign into eBank! for the first time. 

Please note that if you are already a TeleBank user, you may use an account number for the Access ID and your TeleBank password to log in. You will be required to change your eBank! Access ID to a 6-19 character code. 

Back to Top


IS MY eBANK! PASSWORD THE SAME AS MY eMOBILE PASSWORD?

Yes, your eMobile password is the same as your eBank! password.

Back to Top


HOW DOES TEXT MESSAGING WORK?

To use the SMS Text Messaging service, your mobile device must send and receive text messages to and from a short code. Most mobile devices are capable of sending and receiving text messages, so your 
phone is most likely compatible with our eMobile solution. Please note that some mobile service carriers charge for outgoing text messages or for each message sent and received. Check with your service provider for details on your phone's capabilities and specific fees and charges.

Back to Top


I HAVE TEXT MESSAGING ENABLED ON MY MOBILE DEVICE, WHY CAN'T I RECEIVE TEXT MESSAGES?

Your mobile service carrier may be blocking short codes or you may have blocked short codes on your 
mobile device. Short codes must be enabled to use Mobile money. Short codes are abbreviated phone numbers, usually five digits, used to send Mobile Money messages.

Back to Top


HOW CURRENT IS THE ACCOUNT AND TRANSACTION INFORMATION?

When you view your account balance, you see the current memo balance. This will reflect any transactions 
that are being presented today for deposit or payment. When you view transaction history, you see the 
most recent transactions being presented for payment.

Back to Top


WHAT IF MY PHONE NUMBER CHANGES?

If your phone number changes, simply update your mobile phone number through eBANK!. You will select Options and then Manage Devices in the Mobile Banking Profile section. From the My Phones tab, select 
"Change my Phone Number" and select GO. Update your phone number and click Next. This will change your number.

Back to Top


DOES eMOBILE REQUIRE SOFTWARE TO BE INSTALLED ON THE PHONE?

No. eMobile can be used for text messaging or via a browser. A downloadable application is available if you prefer this, but is not required for access.

Back to Top


WHAT IF MY PHONE IS LOST OR STOLEN?

If your mobile device is lost or stolen, no one can access your account without knowing your password. To 
prevent unauthorized access to your account, you can deactivate your phone in Mobile Money. Simply log on to eBANK!, Click Options and Manage Devices in the Mobile Banking Profile section. Select Stop Using 
this Phone for Mobile Banking from the dropdown and click OK to confirm.

Back to Top


HOW DO I SET UP MOBILE ALERTS?

If you'd like to set up Mobile Alerts, so a text message notification will be sent to your phone, you may set 
these up through eBANK!, Online Banking:

  • Log into eBANK!
  • On the main page, under Messages, choose New
  • Choose one of the Mobile Banking Notifications
  • Click Next and enter all the required information
  • Enter your SMS Address in the email address field if you want the message to be sent as a text to
    your phone. If you would like to receive the alert via e-mail, either keep the e-mail address that defaulted in or input the e-mail address you want the alert sent to.
  • Click submit
  • Click on the Accounts tab to return to the main page

The Mobile Alerts Currently available are:

  • Checking Daily Balance
  • Checking Low Balance
  • Check Cleared

Please Note: You may be charged for SMS text messages and Internet access depending on your carrier. 
Web access is needed to use Mobile Banking. Check with your service provider for details on your phone's capabilities and specific fees and charges.

Back to Top


IS BILL PAY AVAILABLE THROUGH eMOBILE?

Yes, Bill Pay is available through eMobile. You can pay bills to any vendor you have previously setup. To 
add a new vendor, simply log on to eBANK! and input your new vendor(s). After the vendor is setup in online banking, you will be able to make payments to that vendor either through online banking or mobile banking.

Back to Top


IS eMOBILE AVAILABLE ON MY eCORP ACCOUNT-BUSINESS ONLINE BANKING?

No. Currently, eMobile is only available as a Retail online banking product.

Back to Top


Other questions or comments? Please call the State Bank of Cross Plains’ Internet Banking Department at 
(608) 798-5265, or 1-855-CLOSE2U (256-7328) option 2.

Back to Top