eMOBILE SECURE - ON - DEMAND BANKING ON YOUR CELL PHONE
eMobile, Mobile Banking, gives you the ability to check balances, view transactions, transfer funds, pay bills and more all on your cell phone.
State Bank of Cross Plains’ accounts, receive Alerts about account activity, and more. eMobile offers convenient, secure, on-demand mobile banking services and delivers the information you need, when you need it, right to your cell phone.
Access our eMobile Demo here.
IS eMOBILE SECURE?
eMobile delivers the highest level of security with multiple layers of authentication. 128 bit encryption masks your sensitive information. Account numbers are masked online and text messages use account nicknames, not your full account number. Username and password information are not stored on your device.
IS A DEMO OF eMOBILE AVAILABLE?
Yes, you may watch our eMobile Demo here.
HOW DO I ENROLL IN eMOBILE?
eMobile is available to all our eBank! customers. So, if you are not using eBank! yet, sign up now! Once you have signed up for eBank!, please enroll in eMobile by choosing one of the following options:
HOW DO I SIGN UP FOR ONLINE BANKING?
Click here to sign into eBank! for the first time. This will begin your secure online enrollment process. To properly identify yourself to our system, you will need to complete the required User Authentication fields and answer the verification or "out-of-wallet" questions presented. You will then be prompted to create an Access ID and Password.
Please note that if you are already a TeleBank user, you may use an account number for the Access ID and your TeleBank password to log in. You will be required to change your eBank! Access ID to a 6-19 character code.
IS THERE A COST FOR eMOBILE?
eMobile is available for State Bank of Cross Plains Personal Accounts. State Bank of Cross Plains does not charge a fee for use of our eMobile and text banking services, however some features may have a charge.
Please Note: You may be charged for SMS text messages and Internet access depending on your carrier. Web access is needed to use eMobile browser or downloadable application. Check with your service provider for details on your phone’s capabilities and specific fees and charges.
WHAT ARE MY LOG-IN CODES FOR eMOBILE?
Your eMobile User ID and Password are the same login set of codes that you use for your eBank! Access ID and Password.
WHAT IF MY PHONE NUMBER CHANGES?
If your phone number changes, simply update your mobile phone number through eBANK!. You will select Options and then Manage Devices in the Mobile Banking Profile section. From the My Phones tab, select "Change my Phone Number" and select GO. Update your phone number and click Next. This will change your number.
WHAT IF MY PHONE IS LOST OR STOLEN?
If your mobile device is lost or stolen, no one can access your account without knowing your password. To prevent unauthorized access to your account, you can deactivate eMobile. Simply log on to eBank!, Click Options and Manage Devices in the Mobile Banking Profile section. Select Stop Using this Phone for Mobile Banking from the dropdown and click OK to confirm.
IS BILL PAY AVAILABLE THROUGH eMOBILE?
Yes, Bill Pay is available through eMobile. You can pay bills to any vendor you have previously setup. To add a new vendor, simply log on to eBank! and input your new vendor(s). After the vendor is setup in online banking, you will be able to make payments to that vendor either through eBank! or eMobile.
HOW DO I SET UP MOBILE ALERTS?
If you'd like to set up Mobile Alerts, so a text message notification will be sent to your phone, you may set these up through eBANK!, Online Banking:
The Mobile Alerts Currently available are:
Please Note: You may be charged for SMS text messages and Internet access depending on your carrier.
DOES eMOBILE REQUIRE SOFTWARE TO BE INSTALLED ON THE PHONE?
No. eMobile can be used for text messaging or via a browser. A downloadable application is available if you prefer this, but is not required for access.
HOW DOES TEXT MESSAGING WORK?
To use the SMS Text Messaging service, your mobile device must send and receive text messages to and from a short code. Most mobile devices are capable of sending and receiving text messages, so your phone is most likely compatible with our eMobile solution. Please note that some mobile service carriers charge for outgoing text messages or for each message sent and received. Check with your service provider for details on your phone's capabilities and specific fees and charges.
I HAVE TEXT MESSAGING ENABLED ON MY MOBILE DEVICE, WHY CAN'T I RECEIVE TEXT MESSAGES?
Your mobile service carrier may be blocking short codes or you may have blocked short codes on your mobile device. Short codes are abbreviated phone numbers, usually five digits. Short codes must be enabled to use Text Banking.
HOW CURRENT IS THE ACCOUNT AND TRANSACTION INFORMATION?
When you view your account balance, you see the current memo balance. This will reflect any transactions that are being presented today for deposit or payment. When you view transaction history, you see the most recent transactions being presented for payment.
IS eMOBILE AVAILABLE ON MY eCORP ACCOUNT-BUSINESS ONLINE BANKING?
No. Currently, eMobile is only available as a Retail online banking product.
Other questions or comments? Please call the State Bank of Cross Plains' call center at 1-855-CLOSE2U (1-855-256-7328).