Regulation E

Electronic Funds Transfers


Your Rights and Responsibilities

The Electronic Fund Transfers we are capable of handling for consumers are indicated below. Some of your accounts may not have these capabilities. Some of these actions may not be available at all ATM terminals. Please read this disclosure carefully because it tells you your rights and obligations for these transactions. You should keep this notice for future reference.

Types of Transfers, Frequency and Dollar Limitations

a) Prearranged Transfers.

  • Pre-authorized credits. You may make arrangements for certain direct deposits to be accepted into your checking and/or savings account(s).
  • Pre-authorized payments. You may make arrangements to pay certain recurring bills from your checking and/or savings account(s).

b) Telephone Transfers. You may access your account(s) by telephone at 800-315-4636 using a touch tone phone, your account numbers, and personal identification number to:

  • Transfer funds between checking and savings accounts.
  • Transfer funds from lines of credit to checking accounts.
  • Make payments from checking or savings accounts to loan accounts with us.
  • Receive deposit account or loan account information.

c) ATM Transfers. You may access your account(s) by ATM using your CheckCard Plus or ATM Card and personal identification number to:

  • Make deposits to checking or savings accounts.
  • Receive cash withdrawals from checking accounts. You may withdraw no more than $500 per day using your CheckCard Plus or $300 per day using your ATM Card.
  • Receive cash withdrawals from savings accounts. You may withdraw no more than $500 per day using your CheckCard Plus or $300 per day using your ATM Card.
  • Transfer funds between checking and savings accounts.
  • Receive checking account and savings account information.

d) Point-Of-Sale Transactions. Using your CheckCard Plus:

  • You may access your checking account to purchase goods (in person, by phone, by computer), pay for services (in person, by phone, by computer), receive cash from a merchant or from a participating financial institution, and do anything that a participating merchant will accept.
  • You may not exceed more than $1,500.00 in transactions per day.

e) Computer Transfers. You may access your account(s) by computer or web enabled device at www.crossplainsbank.com by using your account numbers, your user code and password to:

  • Transfer funds between checking and savings accounts.
  • Transfer funds from lines of credit to checking or savings accounts.
  • Make payments from checking or savings accounts to loan accounts with us.
  • Make payments from your checking account to any third party.
  • Receive deposit account or loan account information.
  • Transfer funds between your checking account with us and your checking account at another financial institution. Limits may be imposed on the number of transactions and/or the amount of money you can send or receive through this feature. You may view your individual transaction limits when using Transfer Money within Bill Payment.
  • Send money from your checking account with us to a third party's checking account using their name and email address, mobile phone number,or account information. Limits may be imposed on the number of transactions and/or the amount of money you can send or receivethrough this feature.You may view your individual transaction limits when using Popmoney within Bill Payment.
  • Request money to your checking account with us from a third party's checking account using their name and email address, or mobile phone number. Limits may be imposed on the number of transactions and/or the amount of money you can request through this feature. You may view your individual transaction limits when using Popmoney with Bill Payment.

f) Mobile & Tablet Banking Transfers. You may access your account(s) using your web-enabled mobile phone or tablet by application and using your password to:

  • Transfer funds between checking and savings accounts.
  • Transfer funds from lines of credit to checking or savings accounts.
  • Make payments from checkingor savings accounts to loan accounts with us.
  • Make payments from your checking account to any third party.
  • Make deposits to your checking or savings accounts by capturing an electronic image of the item with the capture devices (such as a camera on your mobile or tablet device) and submitting the images to us. Limits may be imposed on the amount of the check and/or a daily deposit limit. You may view the limits in the mobile banking terms and conditions.
  • Receive deposit account or loan account information.
  • Send money from your checking account with us to a third party's checking account using their name and email address or mobile phone number. Limits may be imposed on the number of transactions and/or the amount of money you can send or receive through this feature. You may view your individual transaction limits when using Popmoney within Bill Payment.

You maybe charged access fees by your cell phone provider based on your individual plan. Web access is needed to use this service. Check with your cell phone provider for details on specific fees and charges.

g) Electronic Fund Transfer Initiated by Third Parties. You may authorize a third party to initiate electronic fund transfers between your account and the third party's account. These transfers to make or receive payment may be one-time occurrences or may recur as directed by you. These transfers may use the Automated Clearing House (ACH) or other payments network. Your authorization to the third party to make these transfers can occur in a number of ways. For example, your authorization to convert a check to an electronic fund transfer or to electronically pay a returned check charge can occur when a merchant provides you with notice and you go forward with the transaction (typically, at the point of purchase, a merchant will post a sign and print the notice on a receipt). In all cases, these third party transfers will require you to provide the third party with your account number and financial institution information. This information can be found on your check as well as on a deposit or withdrawal slip. Thus,you should only provide your financial institution and account information (whether over the phone,the internet, or via some other method) to trusted third parties whom you have authorized to initiate these electronic fund transfers. Examples of these transfers include, but are not limited to:

  • Electronic check conversion. You may authorize a merchant or other payee to make a one-time electronic payment from your checking account using information from your check to pay for purchases or pay bills.
  • Electronic returned check charge. You may authorize a merchant or other payee to initiate an electronic fund transfer to collect a charge in the event a check is returned for insufficient funds.

General Limitations

In addition to those limitations on transfers elsewhere described, if any, the following limitations apply:

  • Transfers from a money market or savings account to another account or to third parties by check, preauthorized, automatic, telephone or computer transfer, or debit card or similar order are limited to 6 withdrawals per statement period. If you exceed the transfer limitations set forth above in any statement period, your account will be subject to closure by the financial institution.

Fees

  • Some electronic transfers have a transaction fee.
  • Please see Account Fees and Options brochure and Truth in Savings form for fees that may apply to your account.

ATM Operator/Network Fees: When you use an ATM not owned by us, you maybe charged a fee by the ATM operator or any network used. You may be charged a fee for a balance inquiry even if you do not complete a fund transfer.

Foreign Currency Conversion and International Fees: If you use your card or account for a transaction in a foreign country, the transaction amount will be converted to U.S. currency. Visa will use a currency conversion rate it selects from the range of rates available in wholesale currency markets for the applicable central processing date, which rate may vary from the rate Visa itself receives, or the government-mandated rate in effect for the applicable central processing date. The conversion rate in effect on the processing date may differ from the rate in effect on the transaction date or posting date. If a transaction is made in a foreign country or with a merchant in a foreign country, you may be charged a fee up to 1% of the transaction amount in U.S. dollars, and you agree to pay this international transaction fee.

Documentation

a) Terminal Transfers. You can get a receipt at the time you make any transfer to or from your account using an automated teller machine or point-of-sale terminal. You may not get a receipt if the amount of the transfer is $15 or less.

b) Preauthorized Credits. If you have arranged to have direct deposits made to your account at least once every 60 days from the same persons or company, you can call us at the telephone number listed below to find out whether or not the deposit has been made.

c) In addition:

  • You will get a monthly account statement from us, unless there are no transfers in a particular month. In any case, you will get a statement at least quarterly. 

Preauthorized Payments

a) Right to Stop Payment Procedures. If you have told us in advance to make regular payments out of your account, you can stop any of these payments. Call or write us at the telephone number or address listed in this disclosure, at least 3 business days or more before the payment is scheduled to be made. We may require your request in writing and need to receive it within 14 days after you contact us.

b) Notice of Varying Amounts. If these regular payments vary in amount, you should receive a monthly bill from the debtor at least 10 days before each payment is due. You may choose to get this notice only when the payment differs by more than a certain amount from the previous payment, or when the amount falls outside certain limits that you have set.

c) Liability for Failure to Stop Payment of Pre-authorized Transfer. If you order us to stop a payment at least 3 business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages.

Financial Institution's Liability

a) Liability for Failure to Make Transfers. If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions in which we are not liable:

  • If, through no fault of ours, you do not have enough money in your account to make the transfer.
  • If the transfer would go over the credit limit on your overdraft line.
  • If the automated teller machine where you are making the transfer does not have enough cash.
  • If the terminal or system was not working properly and you knew about the breakdown when you started the transfer.
  • If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken.
  • There may be other exceptions stated in our agreement with you.

Confidentiality

We will disclose information to third parties about your account or the transfers you make:

1) where it is necessary for completing transfers; or

2) in order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant; or

3) in order to comply with government agency or court orders; or

4) as explained in the separate Privacy Disclosure.

Unauthorized Transfers

a) Consumer Liability. Tell us AT ONCE if you believe your card and/or code has been lost or stolen, or if you believe that an electronic fund transfer has been made without your permission using information from your check. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum overdraft line of credit). If you tell us within 2 business days after you learn of the loss or theft of your card and/or code, you can lose no more than $50 if someone used your card and/or code without your permission. Also, if you do NOT tell us within 2 business days after your learn of the loss or theft of your card and/or code, and we can prove we could have stopped someone from using your card and/or code without your permission if you had told us, you could lose as much as $500. Also, if your statement shows transfers that you did not make, including those made by card, code or other means, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.

VISA Debit Card. Additional Limits on Liability for CheckCard Plus. Unless you have been grossly negligent or have engaged in fraud, you will not be liable for any unauthorized transactions using your lost or stolen Visa card. This additional limit on liability does not apply to ATM transactions outside of the U.S., to ATM transactions not sent over VISA or Plus networks, or to transactions using your Personal Identification Number which are not processed by VISA. VISA is a registered trademark of Visa International Service Association. See Non- VISA Debit Transaction Notice at the end of this disclosure.

b) Contact in event of unauthorized transfer. If you believe your card and/or code has been lost or stolen, call or write us at the telephone number or address listed at the end of this disclosure. You should also call the number or write to the address listed at the end of this disclosure if you believe a transfer has been made using the information from your check without your permission.

Error Resolution Notice

In case of errors or questions about your electronic transfers, call or write us at the telephone number or address listed below as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.

1) Tell us your name and account number (if any).

2) Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.

3) Tell us the dollar amount of the suspected error.

We may require that you send us your complaint or question in writing within 10 business days. We will determine whether an error occurred within 10 business days (5 business days if involving a Visa transaction or 20 business days if the transfer involved a new account) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer involved a new account, a point-of-sale transaction, or a foreign-initiated transfer) to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days (5 business days if involving a Visa transaction or 20 business days if the transfer involved a new account) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. An account is considered a new account for 30 days after the first deposit is made, if you are a new customer. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.  

Non-VISA Debit Transaction Notice

Your Card may be used to conduct transactions on the VISA network (VISA Transactions) and on the PULSE, Accel and Plus debit networks (PIN Debit Transactions). When your Card and its PIN are used together in a transaction, the transaction will be a PIN Debit Transaction. We have also authorized use of the Card without using a PIN. When your Card is used without a PIN, the transaction may be a PIN Debit Transaction or it may be a VISA Transaction.

When your Card is used without its PIN, whether the transaction is a VISA Transaction or PIN Debit Transaction is determined based on choices made during the transaction or the choices the merchant makes in processing the transaction.

 For example, a Card transaction will be a VISA Transaction if a receipt is signed. Likewise, if the merchant provides a choice as to whether a transaction is a "credit" transaction or a "debit" transaction, and "credit" is selected and no PIN is provided, the transaction is a VISA transaction. If a merchant processes Card transactions without obtaining a PIN and does not provide a choice as to whether to process the transaction as a creditor debit transaction or any other options regarding the network to be used for processing the transaction, the transaction may be processed as a VISA Transaction or as a PIN Debit Transaction, depending upon the merchant and the merchant's choices.

 If a transaction is a PIN Debit Transaction and is not a VISA Transaction, the provisions in the Agreement to which this Addendum is attached addressing VISA Transactions, do not apply to the transaction. 

 

State Bank of Cross Plains,

1205 Main Street, Cross Plains, WI 53528 (608) 798-3961

Monday - Friday 9:00 a.m. - 5:00 p.m. Excluding Federal holidays

09/16